Delete your Showvee account

What happens

• Your account, name, email address and password are deleted straight away.
• Your Premium plan, the list of your TVs, our support notes about your account and the record of emails we sent you are deleted. Your TVs lose Premium the next time they check in (within a week or so; at the latest when their current licence runs out after 30 days).
• This can’t be undone. A plan you were given or bought can’t be restored.
• Your synced favourites and history (encrypted, from Premium sync) are deleted from our servers straight away.
• Playlists and settings in the app are on your devices, not on our servers. To remove them, uninstall Showvee or clear its data on each device.
• What we keep: our security log notes that the account was deleted. For 30 days its entries still hold a masked email address and your TVs’ device codes; after that only what happened and when remains. IP addresses in that log are removed after 90 days in any case. Copies in our backups disappear as those roll over, within 90 days.
• Purchases: records of what you bought on showvee.com (order number, email address, plan, amounts and dates) are kept for 7 years for tax and accounting, no longer linked to an account.
• Free trial: if you started one, it’s unlinked from your account straight away but kept for 2 years after the trial ended, so the same email address or TV can’t start another. It holds keyed one-way hashes of your email address and the TV’s DRM ID (not the email address itself), the TV’s device code and model, and the trial dates. The IP address it was started from is removed after 90 days.